Privacy
Policy

We collect information you voluntarily provide including your name, email address, phone number, billing information, company name, and business details when you register, purchase services, complete forms, or contact us.

When you visit phoenixecg.com we automatically collect certain information using the following technologies:

• →Cookies — Small data files stored on your device that help us recognize you and remember your preferences. We use both session cookies which expire when you close your browser and persistent cookies which remain on your device until deleted.
• →Web Beacons — Small files embedded in webpages and emails that allow us to track page visits, email opens, and marketing campaign effectiveness.
• →JavaScript — Code snippets that facilitate website functionality and allow us to monitor usage patterns and performance.
• →HTML5 Local Storage — Allows website data to be stored in your browser to improve performance on repeat visits.
• →Resettable Device Identifiers — Advertising identifiers on mobile devices similar to cookies used to provide relevant content and analyze service usage.

Information collected automatically includes your IP address, browser type and version, operating system, pages viewed, time spent on pages, referring URLs, device information, and geographic location data.

Payment information including credit card numbers is processed by our third-party payment processors. We do not store complete payment card information on our servers. All payment transactions are encrypted using SSL technology.

If you participate in any online community, coaching program, or interactive feature associated with our services we may collect content you post, submit, or share including comments, questions, results, and testimonials.

We use the information we collect to:

• →Provide, operate, and maintain our services and software platforms
• →Process transactions and send related confirmations and receipts
• →Send administrative communications including program updates, support messages, and account notifications
• →Send marketing communications where you have opted in to receive them
• →Display client results and testimonials where you have provided consent
• →Analyze usage patterns to improve our website and services
• →Personalize your experience on our platforms
• →Monitor and analyze trends and usage for marketing and advertising purposes
• →Develop and test new products, services, and features
• →Comply with legal obligations and enforce our Terms and Conditions
• →Protect against fraudulent, unauthorized, or illegal activity
• →Respond to inquiries and provide customer support

We do not sell your personal information. We may share your information with:

Third-party vendors who assist in operating our website and services including payment processors, email service providers, CRM platforms, coaching platforms, analytics providers, and software infrastructure providers. These parties are contractually obligated to use your information only for the purposes of providing services to us.

If you provide a testimonial, case study, or client result to PhoenixECG we may use your name, company name, and result in marketing materials on phoenixecg.com and across our marketing channels. You may withdraw consent for use of your testimonial at any time by contacting us at [email protected].

We may disclose your information when required by law, court order, subpoena, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

In connection with a merger, acquisition, or sale of all or substantially all of our assets your information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information.

We retain your personal information for as long as necessary to provide our services, maintain our business records, resolve disputes, enforce our agreements, and comply with legal obligations.

When your information is no longer needed we will delete or anonymize it in accordance with our data retention procedures. You may request deletion of your personal information at any time by contacting us at [email protected]. We will respond to deletion requests within 30 days subject to any legal retention requirements.

You may request a copy of the personal information we hold about you by contacting us at [email protected]. We will respond within 30 days.

You may request correction of inaccurate or incomplete personal information by contacting us at [email protected].

You may request deletion of your personal information subject to certain legal exceptions by contacting us at [email protected].

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at [email protected]. Opting out of marketing communications does not opt you out of transactional communications related to your account or services.

Where we process your information based on your consent you may withdraw consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

If you are a California resident you have the following additional rights under the California Consumer Privacy Act:

• →The right to know what personal information is collected about you
• →The right to know whether your personal information is sold or disclosed and to whom
• →The right to opt out of the sale of your personal information
• →The right to access your personal information
• →The right to request deletion of your personal information
• →The right to non-discrimination for exercising your privacy rights

PhoenixECG does not sell personal information. To exercise any of your California privacy rights contact us at [email protected] with the subject line "CCPA Privacy Request."

If you are located in the European Economic Area you have the following rights under the General Data Protection Regulation:

• →Right of access to your personal data
• →Right to rectification of inaccurate personal data
• →Right to erasure of your personal data
• →Right to restriction of processing
• →Right to data portability
• →Right to object to processing
• →Rights related to automated decision making and profiling

Our legal basis for processing your personal information is primarily the performance of a contract with you and our legitimate business interests. To exercise your GDPR rights contact us at [email protected] with the subject line "GDPR Privacy Request."

We implement industry-standard security measures including SSL encryption, firewalls, access controls, and secure data storage to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms we will notify you as required by applicable law.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy does not cover the use of tracking technologies by third parties whose services may be accessible through our website.

If our services include community forums, group coaching platforms, or other public discussion features please be aware that any information you post in these areas may be visible to other members. Please do not post sensitive personal or financial information in public community areas. PhoenixECG is not responsible for any information you choose to make public in community forums.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor we will delete it promptly. If you believe we have collected information from a minor please contact us at [email protected].

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies please refer to our Cookie Policy.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on phoenixecg.com or by sending an email to the address associated with your account. The effective date at the top of this policy will be updated to reflect the date of the most recent revision. Your continued use of our services following notification of changes constitutes your acceptance of the updated policy.

For questions about this Privacy Policy or to exercise your privacy rights contact us: